Terms and Conditions – Fares.ro
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Terms and Conditions

1.DEFINITIONS

Thank you for your interest in the www.fares.ro website. Below we will list the terms and conditions for using our website. If you disagree with them, please do not use this website.

WEBSITE: represents the website belonging to FARES, located at www.fares.ro, through which the USER can access the desired information.

FARES: S.C. Laboratoarele Fares Biovital S.R.L. company registered in accordance with the Romanian law, with its headquarters in Romania, Orastie, Hunedoara county, 50 Plantelor street,  registered at the Trade Register Office under no. J20/467/2000, Single Registration Number R13271346, Personal Data Operator number 27002.

USER: Refers to a person who accesses this website for private or professional purposes, who has accepted the terms and conditions of use, meeting all the requirements of the registration process in this respect;

ABUSE: means the use of the SITE in a manner contrary to the practice in the field, the regulations and laws in force or in any other way that may cause damage to FARES.

ABUSIVE SHOPPING: represent large volumes of ordered products or repeated orders with the same products in order to avoid limitations. The online store fares.ro is generally dedicated to individuals and personal consumption. For wholesale and distribution please contact us.

2. SITE CONTENT

Use of information as a visitor or registration on the site is subject to these terms and conditions. If you have any questions or concerns about the use of our website, please contact us at info@fares.ro or 0254 247 574, Monday – Friday between 09.00 – 13.00.

3. USE OF THE SITE

The user has the obligation to respect all FARES intellectual property rights, as provided by the legislation in force.

It is allowed to use this website for information purposes as well as to order products in the categories of interest.

The user assumes responsibility for accessing and using this SITE for purposes and by means that do not constitute an abuse.

FARES reserves the right to modify, revise or complete any information on this website.

Thus, any change will be made public on this page and will actually take effect from the moment it is posted on the site.

Any issue caused by the products or services presented on the SITE will be solved amicably within 15 working days from the date the USER has informed about the issues in writing.

We are available at 0254 247 574 and at info@fares.ro for more information.

4. LIMITATION OF FARES LIABILITY

FARES is not and cannot be held liable for damages caused by errors, inaccuracy or non-updating information of the information published or maintained on the website which is not due to its fault.

All products presented on this site can be ordered within the limit of the physical stock available.

FARES shall not be liable for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by non-compliance with the Terms and Conditions.

FARES shall not be liable for damages created as a result of the failure of the Site as well as for those resulting from the impossibility to access certain links published on the Site.

Using the Internet browser: FARES guarantees optimal use of the Site by using Internet Explorer 7 as a minimum.

5. PRODUCT RETURN CONDITIONS

According to Government Ordinance no.34/04.06.2014, the right to withdraw from the distance contract, i.e. to return the products ordered and purchased from www.fares.ro site is limited to individuals or groups of individuals constituted in associations.

If you consider that the products purchased from the online store www.fares.ro do not meet your expectations, you have the right to return our products without any explanation as to the reason for your decision.

The return period expires after 14 days from the day you received the ordered products.

Ways of communicating the decision to withdraw from the contract:

In order to exercise your right of withdrawal from the contract you must inform us of your decision to return the product(s), using an unequivocal statement, for example, a letter sent by e-mail, fax or post,

​- ​E-mail: info@fares.ro

​- ​Fax: 0254 247 574

​- S.C.”  FARES TRADING ” S.R.L., 50, Plantelor street, Orastie, Hunedoara county.

You can also fill in and send electronically from our website www.fares.ro to info@fares.ro the model of the attached standard withdrawal form or any other unequivocal statement. If you use this option, we will send you an acknowledgement of receipt of the withdrawal request in a Durable Medium (e.g. by e-mail) without delay.

5.1. Consequences from withdrawal from the contract

If you have expressed your written option within the time limit set in accordance with the above, we will refund to you any amount we have received from you no later than 14 days from the date on which we are informed of your decision to return the product(s). We will refund only after we inventory the returned goods and we find that they correspond both qualitatively and quantitatively with the goods shipped by us.

You will be responsible for the integrity of the returned goods during transportation to our place of business. We will refuse to receive the package if we find that the packaging is loose and/or damaged.

We will make this refund using the same form of payment as used for the original transaction, unless you have agreed to transfer the due amounts to your bank account.

You will have to bear the direct cost of returning the products. The approximate cost is estimated to about 25 lei.

6. SPECIAL ARTICLE ON GOVERNMENTAL RESTRICTIONS CAUSED BY THE COVID – 19 PANDEMIC

The processing time of an order can increase by 3-7 days due to the disinfection effort and the additional volume of online orders.

Delivery via the Romanian Post is suspended indefinitely.

Phone orders are suspended.

The order processing has been automated for a minimal interaction and a low risk of contamination.